Last year a run of articles reported that Walt Disney World had gotten noticeably emptier. Most of them leaned on the same kind of evidence: third-party wait time trackers showing crowd levels at multi-year lows. Disney, meanwhile, was describing attendance as broadly stable. Both things looked true at once, which is what made it interesting. A posted wait time measures how long a queue is, not how many people walked through the gate. There are several reasons those two numb

Live tool: https://personavalidator.app Walk-through trailer: The problem I kept running into Personas are supposed to anchor product decisions. In practice, most are invented. Someone writes up a plausible-sounding user, gives them a name and a stock photo, and the team treats that fiction as evidence for months. When a stakeholder asks "how do we know this persona is real," the honest answer is usually that we do not. That gap bothered me enough to build a tool that closes